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frequently asked questions
what is conscious fashion?
conscious fashion: the new wave
Wanna join the gyal squad but don't know where to start? 😣
Looking for a statement piece? Check out the Say It Gyal Collection!
Feelin' like a pimp? Gon' check out the Ladies Collection!
Looking for something edgy? The Smile Collection is for you!
Or find something you love using the questionnaire below!
Do you like a pop of color or prefer to stick to the basics?
Are you looking for sweats or tees?
processing + shipping info
To ensure optimal satisfaction, we ask that you please read and understand all of these policies in their entirety before ordering from Gyal Code.
Processing:
Apparel from Gyal Code is made-to-order to reduce waste, maintain our quality guarantee and provide a high quality customer experience.
Because of this, please expect 3-10 business days for your order to process, not including nights and weekends. We understand that many brands have a fast fashion model today, but our desire to provide ethically sourced, high quality products surpasses our desire to rush the process, and hope that our customers can understand this.
In order for our customer experience to remain hassle free, please do not order from Gyal Code unless you are prepared to wait the processing length previously specified.
Shipping:
Shipping timeframe starts after the completion of the processing time, and the length of the shipping is dependent on your shipping selection during your purchase. Seeing as we have several different production teams, different items within one order may arrive separately.
If you have questions or concerns about any of these policies, please do not hesitate to reach out to us at support@gyalcode.com!
return policy
In order to ensure optimal customer satisfaction, please fully read and understand all of these policies in their entirety before ordering from Gyal Code.
Return Policy:
Because all of our clothing is made-to-order to promote conscious fashion, all apparel purchased from Gyal Code is final sale unless you received a defective product. If so, please contact us within 7 days of receiving your shipment at support@gyalcode.com with your concern and proof of defect to receive a replacement.
There are absolutely no returns, refunds or exchanges offered through Gyal Code for any reason other than quality issues (including incorrect sizing), so please be sure to consult our sizing guide or contact us if unsure before ordering.
If you have questions or concerns before purchasing or about your order, please do not hesitate to reach out to us through the site chat function or at support@gyalcode.com.